RETURNS AND REFUNDS
Shipping Policy
Last Updated: [Insert Date]
At Venegas Designs, every piece is made to order and handcrafted in Los Angeles. Please review our shipping policy before placing your order.
Processing & Lead Times
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All products are made to order with an estimated lead time of 3–6 weeks before shipping.
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Rush delivery options may be available — please contact us for details.
Order Requirements
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Orders are placed into our production queue once full payment is received.
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Once an order has been queued for production, cancellation requests cannot be approved.
Delivery Method
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Furniture and large items are delivered by a trusted third-party service provider.
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All deliveries require a signature upon receipt.
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Before signing, inspect all items for damage. Any issues with the product or packaging must be documented with photos and noted on the delivery receipt.
Shipping Area
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We currently ship within the continental United States only.
Return & Refund Policy
Last Updated: [Insert Date]
We want you to love your furniture. If you are not fully satisfied, please review our return guidelines below.
Eligibility for Returns
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Returns must be requested within 14 days of delivery.
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All returned items are subject to a 20% restocking fee, deducted from your refund.
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Only items in as-new condition will be accepted. Items with scratches, stains, damage, drilling, or modifications will not be accepted.
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Custom furniture and clearance items are final sale and cannot be returned.
Return Packaging Requirements
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Items must be returned in their original packaging to avoid damage in transit.
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If the original packaging is unavailable, a $50 repackaging fee per item will be deducted from your refund.
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Customers are encouraged to photograph the item and packaging before returning.
Refunds
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Refunds will be issued to the original payment method once the returned item is inspected and approved.
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Shipping fees, delivery & assembly charges, and additional service fees are non-refundable.
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Refund processing times may vary depending on your payment provider.
Warranty
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All products are covered by our 7-year (lifetime) warranty for manufacturing defects. This warranty does not cover normal wear and tear, misuse, or accidental damage.