Shipping & Returns | DVenegas Designs
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RETURNS AND REFUNDS

Shipping Policy

Last Updated: [Insert Date]

At Venegas Designs, every piece is made to order and handcrafted in Los Angeles. Please review our shipping policy before placing your order.

Processing & Lead Times

  • All products are made to order with an estimated lead time of 3–6 weeks before shipping.

  • Rush delivery options may be available — please contact us for details.

Order Requirements

  • Orders are placed into our production queue once full payment is received.

  • Once an order has been queued for production, cancellation requests cannot be approved.

Delivery Method

  • Furniture and large items are delivered by a trusted third-party service provider.

  • All deliveries require a signature upon receipt.

  • Before signing, inspect all items for damage. Any issues with the product or packaging must be documented with photos and noted on the delivery receipt.

Shipping Area

  • We currently ship within the continental United States only.

Return & Refund Policy

Last Updated: [Insert Date]

We want you to love your furniture. If you are not fully satisfied, please review our return guidelines below.

Eligibility for Returns

  • Returns must be requested within 14 days of delivery.

  • All returned items are subject to a 20% restocking fee, deducted from your refund.

  • Only items in as-new condition will be accepted. Items with scratches, stains, damage, drilling, or modifications will not be accepted.

  • Custom furniture and clearance items are final sale and cannot be returned.

Return Packaging Requirements

  • Items must be returned in their original packaging to avoid damage in transit.

  • If the original packaging is unavailable, a $50 repackaging fee per item will be deducted from your refund.

  • Customers are encouraged to photograph the item and packaging before returning.

Refunds

  • Refunds will be issued to the original payment method once the returned item is inspected and approved.

  • Shipping fees, delivery & assembly charges, and additional service fees are non-refundable.

  • Refund processing times may vary depending on your payment provider.

Warranty

  • All products are covered by our 7-year (lifetime) warranty for manufacturing defects. This warranty does not cover normal wear and tear, misuse, or accidental damage.

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